Get help

If these docs don’t answer your question, the Warm Welcome team is here.

Quick chat (bottom right)

Use the purple chat button to:

• Ask a common question (setup, publishing, invites, and more)
• Send feedback about the dashboard
• Open a support ticket without leaving the page

Support tickets

1. Go to Support in the sidebar, or Get support from Help.
2. Choose a category and describe what’s going wrong.
3. Reply in the ticket thread when the team responds.

When to raise a ticket

• Login or invite problems
• Incorrect map listing after you’ve published
• Duplicate spaces you’re unsure about
• Anything urgent about safeguarding or public information that’s wrong

We usually reply within a working day.