Team access & handover

Invite a teammate (self-serve)

1. Open the space overview.
2. Under Team access, click Invite and enter their email.
3. They get an email from Warm Welcome. Clicking Accept invite lets them choose a password and takes them straight to the dashboard — the space is under My Spaces.

Everyone on the team can manage the space like you (one access level for everyone). If they already have a Warm Welcome login, they get access straight away and just need to log in.

Until they've signed in, they show as Invite pending. If the email got lost or the link expired, click Resend invite to send a fresh one. (Invite links work once — they can also use Forgot password on the login page with the same email.)

Hand over when you leave

1. Invite the new person and check they no longer show Invite pending.
2. If you're the Primary owner, click Make primary owner next to their name. You'll stay on as a teammate.
3. Click Leave space next to your own name.

Do not share your password.

Regain access when locked out

If the original account holder has left and nobody can sign in, Warm Welcome staff must help. Open a support ticket with:

• Space name and postcode
• Your work email and role at the organisation

This protects spaces from being claimed by the wrong person.

Next: Get help